Research code: ۳۰۷۷
Ethics code: IR.ZAUMS.REC.1400.256

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Zahedan University of Medical Sciences
Abstract:   (748 Views)
Introduction: Due to the unavailability of a standard scale for measuring patient satisfaction according to the culture and clinical conditions and comfort facilities of Iranian hospitals, this study was conducted with the aim of evaluating the level of patients' satisfaction with the treatment services provided in the hospital emergency department using a researcher-made and validated questionnaire.

Methods: In this descriptive-cross-sectional study, 270 patients referred to the emergency department of Ali-Ibn AbiTaleb Zahedan Hospital were studied. First, a questionnaire was prepared and compiled, and after calculating its validity and reliability (CVR=0.75 and Cronbach's alpha coefficient=0.95), its validation was confirmed. Then, the level patients' satisfaction was evaluated using a researcher-made questionnaire consisting of 30 questions.

Results: The results of the present study showed that in general, the level of patients' satisfaction was significantly higher than the average with a mean of 85.33±20.71(P-value=0.001). In addition, the two dimensions "Communications" and "Medical care and services" have the highest satisfaction scores with an mean of 3.02±1.42 and 3.24±1.28, respectively. Patients were least satisfied with "respect for privacy" and "discharge services" with mean of 1.96±1.18 and 2.16±1.24, respectively. Also, the mean satisfaction of female patients was lower than male patients(P-value<0.05).

Conclusion: According to the results of the current study, more than 80% of the patients had moderate and higher satisfaction with hospital emergency services. In such a way that the highest satisfaction was with medical care and services and communication, and the lowest satisfaction was with discharge services, respect for privacy, nursing services, comfort facilities, respectively.
 
     
Type of Study: Orginal | Subject: General
Received: 2024/11/5 | Accepted: 2025/01/26

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