fa ارزیابی کیفیت دوره آموزشی در بخش مسمومیت‌ها از دیدگاه دستیاران تخصصی رشته‌های مختلف بالینی تخصصي Special نامه به سردبیر Letter to Editor <span style="font-size:12pt"><span style="direction:rtl"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:">مقدمه</span></span></b><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:">: </span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">در</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بستر</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دانشگاهی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ارزیابی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کیفیت</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">خدمات</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آموزشی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">گامی اساسی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">برای</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ارتقاء</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کیفیت</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">است</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">که</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">نتیجه</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آن</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">می‌تواند</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تربیت</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دانشجویان</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">توانمند</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">باشد</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">. </span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">هدف</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">این</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">مطالعه،</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بررسی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دیدگاه‌های</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دستیاران</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">در</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بیمارستان</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بهارلو</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">مقایسه</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">وضعیت</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">موجود</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">با</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">انتظارات</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آن‌ها</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تعیین</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شد</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تا</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt"> بتوانیم </span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">با</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بررسی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شکاف</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کیفیتی،</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">برنامه‌ای</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">مؤثر</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">همه‌ جانبه</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">در</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">جهت</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بالا بردن</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کیفیت</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">خدمات</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آموزشی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">داشته</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">باشیم</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">.</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt"></span></span></span></span></span></span></span><br> <span style="font-size:12pt"><span style="direction:rtl"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:">روش‌ها</span></span></b><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:">: </span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">این</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">مطالعه</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">توصیفی- تحلیلی بر روی همه‌ی 82 دستیاری که </span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دوره</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آموزشی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">یک‌ ماهه</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">خود</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">را</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">طی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">سال</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">‌</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">های</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">1397 تا 1398</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">در</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بخش</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">مسمومین</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بیمارستان</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بهارلو</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دانشگاه</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">علوم</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">پزشکی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تهران</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt"> سپری کرده</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بودند، انجام شد. در این مطالعه، شکاف</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بین</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">انتظارات</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">خدمات</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آموزشی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ارائه</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شده</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">به دستیاران</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">با</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">استفاده</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">از</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">پرسشنامه سروکوال</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ارزیابی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شد</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">. </span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تجزیه و تحلیل داده‌ها با استفاده از نرم‌افزار </span></span></span><span dir="LTR" style="font-size:9.0pt"><span style="letter-spacing:-.5pt">SPSS </span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و آمار توصیفی و</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آزمون‌های</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کولموگروف</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">- </span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">اسمیرنوف،</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تی</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">‌</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">زوجی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تی‌مستقل</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">انجام</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">گرفت.</span></span></span><span lang="AR-SA" style="font-size:8.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt"></span></span></span></span></span></span></span><br> <span style="font-size:12pt"><span style="direction:rtl"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:">یافته‌ها</span></span></b><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:">: </span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">میانگین</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">سنی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شرکت</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">‌</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کنندگان</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">88/5</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span cambria="" style="font-family:"><span style="letter-spacing:-.5pt">&plusmn;</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">41/34 </span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">سال</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بود</span></span></span><span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">. </span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">نتایج</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">نشان</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دادند</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">که</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">در</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تمامی</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ابعاد</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کیفیت</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">خدمات،</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تفاوت</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">معنی‌داری</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">میان</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ادراک</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">انتظارات</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دستیاران</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">وجود</span></span></span> <span lang="AR-SA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">داشت (001/0</span></span></span><span dir="LTR" style="font-size:9.0pt"><span style="letter-spacing:-.5pt">P-Value<</span></span><span lang="FA" style="font-size:9.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">)</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">. </span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شکاف</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">منفی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">در</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تمامی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ابعاد</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کیفیت</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">مشاهده</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شد،</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">اما</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">به</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ترتیب</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بیش</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">‌</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ترین</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کم‌ترین</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شکاف</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کیفیت</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">خدمات</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آموزشی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">مربوط</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">به</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بعد</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">اطمینان </span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">(23/3-) </span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بعد</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">فیزیکی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">و</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ملموسات</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt"> (07/2-) </span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بود</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">.</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt"></span></span></span></span></span></span></span><br> <span style="font-size:12pt"><span style="direction:rtl"><span style="unicode-bidi:embed"><span new="" roman="" style="font-family:" times=""><b><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:">نتیجه</span></span></b><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:">‌<b>گیری</b>: </span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">به</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">طور</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کلی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">در</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">تمامی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ابعاد</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کیفیت</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">خدمات</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آموزشی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">ارائه</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شده</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">به</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دستیاران</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بخش</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">مسمومین</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بیمارستان</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بهارلو</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شکاف</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">منفی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">وجود</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دارد</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">که</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">نشان‌دهنده</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">برآورده</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">نشدن</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">انتظارات</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">دانشجویان</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">است</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">. </span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">توصیه</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">می‌شود</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">به</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">منظور</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">کاهش</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">این</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">شکاف</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">در</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">سیستم</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">آموزشی</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">بازنگری</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">صورت</span></span></span> <span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">گیرد</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt">.</span></span></span><span lang="FA" style="font-size:10.0pt"><span b="" lotus="" style="font-family:"><span style="letter-spacing:-.5pt"></span></span></span></span></span></span></span> <span style="font-size:12pt"><span style="line-height:115%"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:10.0pt"><span style="line-height:115%">Introduction</span></span></b><span style="font-size:10.0pt"><span style="line-height:115%">: </span></span><span style="font-size:10.0pt"><span style="line-height:115%"><span style="letter-spacing:-.4pt">Academic quality assessment of educational services is a basic step toward training talented students. The aim of this study was to investigate the viewpoint of medical residents at Baharloo Hospital besides comparing the current situation with their expectations so that the gap is filled with a comprehensive plan to promote the quality of educational services efficiently.</span></span></span><span style="font-size:10.0pt"><span style="line-height:115%"><span style="letter-spacing:-.4pt"></span></span></span></span></span></span><br> <span style="font-size:12pt"><span style="line-height:115%"><span new="" roman="" style="font-family:" times=""><b><span style="font-size:10.0pt"><span style="line-height:115%">Methods</span></span></b><span style="font-size:10.0pt"><span style="line-height:115%">: </span></span><span style="font-size:10.0pt"><span style="line-height:115%"><span style="letter-spacing:-.4pt">In this cross-sectional study, the existing gap between expectations and the educational services was assessed using SERQUAL questionnaire for all the 82 residents who had completed their one-month training period during 2015-2016 in the poisoning department of Baharloo hospital. The data were analyzed through descriptive statistics, Kolmogorov-Smirnov test, paired-sample t-test and independent t-test</span></span></span><span style="font-size:10.0pt"><span style="line-height:115%"><span style="letter-spacing:-.4pt">.</span></span></span><span style="font-size:10.0pt"><span style="line-height:115%"><span style="color:black"><span style="letter-spacing:-.4pt"></span></span></span></span></span></span></span><br> <span style="font-size:12pt"><span style="line-height:115%"><span new="" roman="" style="font-family:" times=""><b><span lang="EN" style="font-size:10.0pt"><span style="line-height:115%"><span style="color:black">Results</span></span></span></b><span lang="EN" style="font-size:10.0pt"><span style="line-height:115%"><span style="color:black">: </span></span></span><span style="font-size:10.0pt"><span style="line-height:115%"><span style="letter-spacing:-.4pt">The mean age of the participants was 34.41&plusmn;5.88 years. The results showed that in all the dimensions of service quality, there was a significant quality gap between the perceptions and expectations of the assistants (P-Value<0.001). The negative gap was observed in all the dimensions of quality, but the highest and the lowest quality gaps belonged to the reliability (-3.23) and tangibility (-2.07) dimensions respectively.</span></span></span><span style="font-size:10.0pt"><span style="line-height:115%"><span style="letter-spacing:-.4pt"></span></span></span></span></span></span><br> <span style="font-size:12pt"><span style="line-height:115%"><span style="text-autospace:none"><span new="" roman="" style="font-family:" times=""><b><span lang="EN" style="font-size:10.0pt"><span style="line-height:115%"><span style="color:black">Conclusion</span></span></span></b><span lang="EN" style="font-size:10.0pt"><span style="line-height:115%"><span style="color:black">: </span></span></span><span style="font-size:10.0pt"><span style="line-height:115%"><span style="letter-spacing:-.4pt">Generally, there was a negative gap in all the dimensions of the educational services provided to the Medical residents at the poisoning department of Baharloo Hospital. This indicates that the students&rsquo; expectations are not satisfied. In order to fill this gap, reconsideration of the educational system is required.</span></span></span><b><span style="font-size:10.0pt"><span style="line-height:115%"><span style="letter-spacing:-.4pt"></span></span></span></b></span></span></span></span> خدمات آموزشی, شکاف, بهبود کیفیت, مدل. Education Services, Gap, Quality Improvement, Model. 27 35 http://dsme.hums.ac.ir/browse.php?a_code=A-12-376-1&slc_lang=fa&sid=1 marzieh mahboobi مرضیه محبوبی marzieh.mahboobi@yahoo.com 10031947532846007431 10031947532846007431 No MSc, Epidemiology, Department of Statistics and Epidemiology, Faculty of Health, Isfahan University of Medical Sciences, Isfahan, Iran. کارشناسی‌ارشد، اپیدمیولوژی، گروه آمار و اپیدمیولوژی، دانشکده بهداشت، دانشگاه علوم پزشکی اصفهان، اصفهان، ایران. faezeh javadilarijani فائزه جوادی لاریجانی dr.javadilarijani@yahoo.com 10031947532846007432 10031947532846007432 No Department of Pediatrics, Faculty of Medicine, Tehran University of Medical Sciences, Tehran, Iran. گروه داخلی اطفال، دانشکده پزشکی، دانشگاه علوم پزشکی تهران، تهران، ایران. abouzar nazari ابوذر نظری abozarnazari368@gmail.com 10031947532846007433 10031947532846007433 No PhD Student, Health Education and Promotion, Faculty of Health, Tehran University of Medical Sciences, Tehran, Iran. دانشجوی دکترای تخصصی، گروه آموزش بهداشت و ارتقاء سلامت، دانشکده بهداشت، دانشگاه علوم پزشکی تهران، تهران، ایران. samaneh akbarpour سمانه اکبرپور akbarpour62@yahoo.com 10031947532846007434 10031947532846007434 No PhD, Epidemiology, Department of Epidemiology and Vital Statistics, Faculty of Health, Tehran University of Medical Sciences, Tehran, Iran. دکترای تخصصی، اپیدمیولوژی، گروه اپیدمیولوژی و آمار حیاتی، دانشکده بهداشت، دانشگاه علوم پزشکی تهران، تهران، ایران. mohhamad arefi محمد عارفی armaniair@yahoo.com 10031947532846007435 10031947532846007435 Yes Department of Forensic Medicine, Faculty of Medicine, Baharlou Hospital, Tehran University of Medical Sciences, Tehran, Iran. دکترای تخصصی، بیماری‌های داخلی، گروه پزشکی قانونی، دانشکده پزشکی، بیمارستان بهارلو، دانشگاه علوم پزشکی تهران، تهران، ایران.